Linebet Privacy Policy —
How We Handle Your Personal Data

This Privacy Policy explains how Linebet — referred to throughout as "we", "us", "our" or "the platform" — collects, stores, uses and protects personal data belonging to users who register and play on linebet.plus. By creating a Linebet account and using our services, you agree to the data practices described in this policy.

Linebet takes privacy seriously. We collect only the data we genuinely need to provide our services safely and fairly, and we never sell your personal information to third-party marketers. This policy is written in plain language because we want Pakistani players to actually understand it, not to get lost in legal text that tells them nothing useful.

This Privacy Policy should be read alongside the Terms and Conditions, which govern the overall use of the Linebet platform. Both documents together form the full agreement between Linebet and its registered users.

Linebet is the data controller responsible for the personal information collected through the linebet.plus website and any associated mobile applications or services. As data controller, Linebet determines the purposes for which your data is collected and processed, and the means by which that processing is carried out.

If you have any question about how your data is handled, or if you wish to exercise any of your rights described in this policy, you can contact the Linebet data team directly at support@linebet.plus. We aim to respond to all privacy-related enquiries within five working days.

Linebet collects personal data in three main ways: data you provide directly, data generated automatically by your use of the platform, and data received from third parties such as payment processors.

Data You Provide to Linebet

• Registration data: mobile number, email address (if provided), password (stored in hashed form — not readable by staff), date of birth, country of residence
• Identity verification (KYC): full legal name, copy of valid Pakistani CNIC or passport, proof of address where required
• Communication records: messages sent via live chat, email correspondence with support, feedback or complaint submissions
• Responsible gaming preferences: self-imposed deposit limits, session limits, self-exclusion requests

Data Generated by Your Use of Linebet

• Gaming and betting history: games played, stakes placed, outcomes, session durations, bonus usage
• Transaction records: deposit amounts, withdrawal requests, payment methods used, transaction timestamps
• Technical data: IP address, device type, operating system, browser version, connection type, approximate location derived from IP
• Log data: server logs recording platform interactions, login times, page views and navigation patterns

Data Received from Third Parties

• Confirmation and reference data from payment providers including JazzCash, Easypaisa, NayaPay, SadaPay, IBFT processors and Visa/Mastercard networks
• Fraud signals and risk scores from identity verification and anti-fraud service providers

Every piece of data Linebet collects is used for a specific, documented purpose. We do not collect data "just in case" — if we hold information about you, there is a clear reason for it. The primary uses of your personal data on Linebet are:

Linebet uses gaming and session history specifically to support responsible gaming — for example, to identify patterns that may indicate problematic play and to ensure that self-imposed limits are being properly enforced. This use of data directly protects you as a player.

Linebet processes personal data on the following legal grounds depending on the specific purpose:

• Contractual necessity: Processing your account data, identity verification, gaming history and transaction records is necessary to deliver the services you have contracted for by registering on Linebet. Without this processing, the Linebet platform cannot function for you.
• Legal obligation: Linebet is required by applicable anti-money laundering regulations and responsible gaming obligations to collect identity data, maintain transaction records and monitor certain user activity. This processing is mandatory regardless of individual consent.
• Legitimate interests: Fraud prevention, platform security, analytics for service improvement and responsible gaming monitoring are carried out on the basis of legitimate interests — both ours and yours as a player.
• Consent: Where Linebet sends promotional communications or uses non-essential cookies, this is done only with your explicit consent, which you may withdraw at any time.

Linebet does not sell, rent or trade your personal data to third-party marketers or data brokers under any circumstances. Your data is shared only in the following limited and controlled ways:

• Payment processors: Transaction data is shared with your chosen payment provider (JazzCash, Easypaisa, NayaPay, SadaPay, IBFT processors, Visa/Mastercard networks) to process deposits and withdrawals. Each processor has its own privacy policy governing how they handle this data.
• Identity verification providers: KYC document data may be processed by licensed identity verification service providers who verify documents on Linebet's behalf. These providers are contractually bound to handle your data securely and only for verification purposes.
• Game software providers: When you play a game hosted by a third-party studio (for example Evolution Gaming or Pragmatic Play), your gameplay data passes through that provider's servers. These providers are licensed operators subject to their own regulatory data obligations.
• Regulatory and law enforcement authorities: Where required by applicable law, Linebet will disclose user data to relevant regulatory authorities or law enforcement agencies. Linebet cannot refuse lawful requests from authorities — but we will only disclose what is specifically requested and required.
• Professional advisers: Legal counsel, auditors and compliance consultants may access limited data under confidentiality obligations where necessary for Linebet to operate as a regulated entity.

All financial transactions on Linebet are denominated in Pakistani Rupees. Linebet maintains detailed records of all deposits, withdrawals, bonus credits and wagering activity in PKR as required by anti-money laundering regulations and as a fundamental part of operating a regulated gaming platform.

Payment data is handled as follows:

• Deposit and withdrawal records are retained for the full period required by applicable AML legislation — typically a minimum of five years from the date of the last transaction.
• Linebet does not store full card numbers. Card details are tokenised by our payment processor and only a masked version (e.g., last four digits) is stored by Linebet for reference purposes.
• Mobile wallet identifiers (your JazzCash or Easypaisa number) are stored to facilitate withdrawals and to prevent the same mobile number being used across multiple accounts.
• Unusual transaction patterns are monitored automatically as part of Linebet's AML obligations. Where a pattern triggers a review, the user's account may be subject to additional verification before transactions can proceed.

Linebet uses industry-standard technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration or destruction. These include:

• Transport Layer Security (TLS): All data transmitted between your device and Linebet's servers is encrypted in transit using current TLS standards. The padlock icon in your browser confirms this encryption is active.
• Password hashing: Passwords are never stored in readable form. Linebet uses strong cryptographic hashing algorithms — even Linebet staff cannot see your password.
• Access controls: Access to personal data within Linebet's systems is restricted to authorised staff with a specific business need. Access logs are maintained and reviewed regularly.
• Database encryption: Sensitive data fields in Linebet's database — including KYC documents and financial records — are encrypted at rest.
• Penetration testing: Linebet's platform undergoes periodic security assessments to identify and address vulnerabilities before they can be exploited.

While Linebet takes all reasonable steps to secure your data, no internet-connected platform can guarantee 100% security. We recommend that you also take responsibility for your own account security by using a strong, unique password and not sharing your Linebet credentials with anyone.

Linebet retains personal data only for as long as is necessary for the purposes described in this policy, or as required by legal and regulatory obligations. Specific retention periods apply as follows:

• Active account data: Retained for the full duration of your account being active on Linebet.
• Transaction and gaming records: Retained for a minimum of five years following account closure or the last transaction, as required by AML regulations.
• KYC identity documents: Retained for the period required by applicable regulatory guidelines — typically five years after account closure.
• Support communications: Retained for three years from the date of the most recent interaction, unless the communication relates to an ongoing dispute or regulatory matter.
• Marketing preferences: Retained until you opt out or request deletion. Opt-out records are kept indefinitely to prevent unintentional re-subscription.
• Technical logs: Retained for six to twelve months depending on log type.

When data is no longer required, Linebet securely destroys or anonymises it. Anonymised, aggregated data (from which no individual can be identified) may be retained indefinitely for statistical and analytical purposes.

Linebet uses cookies and similar technologies on linebet.plus to make the platform work properly and to understand how users interact with it. Cookies are small text files stored on your device when you visit the site.

The types of cookies used on Linebet are:

• Essential cookies: Required for the platform to function — session management, login persistence, security tokens. These cannot be disabled without breaking core functionality.
• Performance cookies: Anonymised data about how pages are used, which features are popular and where errors occur. This helps Linebet identify and fix problems. No personal data is sent via these cookies.
• Functional cookies: Remember preferences such as language settings, game filters and display options you have selected during previous sessions.
• Marketing cookies (opt-in only): Used only with your explicit consent. These allow Linebet to show you relevant promotional content. You may withdraw consent at any time through your account settings.

You can control cookie settings through your browser preferences. Disabling non-essential cookies will not prevent you from using Linebet's core gaming and payment functions, but may affect personalisation features.

As a Linebet user, you hold the following rights over your personal data. To exercise any of these rights, contact us at support@linebet.plus with "Data Rights Request" in the subject line. We will respond within five working days:

Linebet's services are strictly for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. Our registration process includes a date-of-birth check, and identity verification is required before any withdrawal is processed — meaning age cannot be falsified indefinitely.

If a parent or guardian believes their child has created a Linebet account, please contact support@linebet.plus immediately. We will close the account, return any deposited funds and delete all data associated with the minor as quickly as possible. We take under-age access extremely seriously.

Linebet supports parental control tools and encourages households with minors to use device-level parental controls to prevent access to gambling websites.

Linebet may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the services we offer. When we make significant changes, we will notify registered users via their account's registered contact details and update the "Last updated" date at the top of this page.

We recommend reviewing this policy periodically — particularly if you are about to submit new personal data such as KYC documents. Continued use of the Linebet platform after a policy update constitutes your acceptance of the revised policy. If you disagree with any changes, please contact us before they take effect.

For any question, concern or formal request relating to your personal data and how Linebet handles it, please use one of the following contact options:

• Email: support@linebet.plus — use the subject line "Privacy Query" or "Data Rights Request" so it reaches the right team quickly.
• Live Chat: Available 24/7 in your Linebet account — for urgent privacy concerns such as suspected unauthorised access to your account, this is the fastest channel.

Linebet aims to respond to all privacy-related enquiries within five working days. For formal Data Subject Access Requests, we will acknowledge receipt within 48 hours and fulfil the request within 30 calendar days.

For additional resources on responsible gaming and account safety, visit our Responsible Gaming page. Full platform terms are available at Terms and Conditions.